![]() When scheduling the exam, be sure to select the 2-week time frame recommended, so you get the maximum number of slots available. There are no slots available to schedule the exam. In case you cancel it within less than 15 days before the exam date, you will not be able to get a refund. To be able to get a refund when canceling the exam, you need to cancel it up to 15 days before the exam’s original scheduled date and time. When can I do it and ensure I get a refund? If you want to schedule the exam in the afternoon, the time slots will be displayed as 16h00 or 16:45, for example. This means that if the slots available are, for example, 04:00 or 04:45, it means these slots are AM. The time format on the scheduling system is 24 hour, not 12 hours. I’m trying to schedule my exam but I’m not sure if the slots are in AM or PM? You cannot schedule the exam for after the voucher expiration date. In case you have a voucher with an expiration date, you must take the exam until then.įor instance, if your voucher expires on December 31st of 2020, you must register, schedule, and take the exam until then. Can I still schedule my exam using this voucher? I have a voucher with an expiration date. The voucher code field for you to use will appear on the last screen of the registration process. Where should I use the voucher code received in the registration process? In case you have validated all these points already, open a Training support case sharing this issue, the team will verify and solve it for you. You might be leaving spaces or characters when using the voucher, so make sure to delete it.If you were communicated that the voucher is for one specific exam, you might be using it in the wrong exam.You are selecting a date after the voucher’s validity date.The voucher validity date is already expired.If you’re getting an error message, it can be for one of the following reasons: I received a voucher and an error message shows up when I try to use it. The proctor support is available in English only, therefore it is still relevant that you have a certain level of proficiency in the language, to be able to communicate with the proctor during the exam setup, or if you are in need of assistance. No, the proctor is available to assist you only in English.įor exams that are available in languages other than English, the language choice refers exclusively to the exam content. If I choose to take an online exam in one language other than English, will the experience and online support be available in the selected language? In case you still can’t find it, open a Training support case requesting to resend the confirmation email, sharing your name, email, and exam you registered too. If you can’t find it, please check your SPAM folder, since it may be there. Once you finish scheduling your exam, you should receive the email with the subject “Appointment confirmation email” which includes the exam information. ![]() I didn’t receive the Appointment confirmation email after I scheduled my exam. In case you are sure you hadn’t scheduled this already, open a Training support case sharing this issue, the team will solve the issue to re-enable the Register button for you. Look up in your email with the subject “Appointment confirmation email”, and there you should see the scheduled date and time. In case you are getting the “Reschedule button”, it is because you already have the exam you’re trying to register for, scheduled. I can’t register for an exam because it is showing a Reschedule button instead of a Register button. You can only access your exam on the scheduled date and 15 to 30 minutes before the scheduled time. If you are getting an error message to look up for your exam, it’s because you're trying to access it too early. When I try to look up for my exam to take it, I’m getting an error message and I can’t find it. Then, register again for the exam, with the correct name. In case you have already scheduled your exam, you need to cancel it first (since you cannot change it on the exam appointment) and update your OutSystems Community profile name. The name information that shows on the confirmation email, should be exactly the same as presented on the test-takers ID cards, because it is one of the validations that our proctors use to assess a secure environment, confirming that you are the actual person who scheduled the exam that is about to start.īefore the exam, make sure to update your OutSystems Community profile information, specifically the name, with the same name that shows on your ID document. I registered for an exam but my name is not matching my ID document. This also means that the document must contain a validity date. Any government-issued identification cardsĪny document you present must be valid, meaning that it cannot have a date past its expiry date.On the day of the exam, you can bring the following ID document:
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